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该政策的目的是说明和规范Preferred by Nature处理与Preferred by Nature客户或Preferred by Nature活动有关的争端的方式。
争端分为两大类：投诉和上诉。在该政策范围内，不满一词被视为投诉的同义词，即以与投诉相同的方式处理申诉。Preferred by Nature在任何时候都接受争端，包括在审核过程中向审核员提出的争端。
上诉定义为由Preferred by Nature客户或申请人针对Preferred by Nature的认证决定或不符合项提出的问题。
请通过电子邮件将所有投诉和上诉以书面形式提交至 [email protected]。
批准人
Peter Feilberg, Preferred by Nature 执行董事
2023年5月12日
以下是我们提供的英语及其他语言版本的争端解决政策。
如果您有投诉意见或想要上诉，请联系您本地的NEPCon办事处联系人。查看我们的“联系我们”页面，获取我们地方办事处的电话号码和地址。您也可以将投诉以电子邮件的形式发送至：[email protected].
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